Cancel Your Flight the Easy Way
Cancellation policies differ dramatically by fare class, airline, and timing. Our travel advisors know exactly what to look for — from the 24-hour DOT rule to refundable fares and travel-credit conversions. Call us and we'll make sure you don't leave money on the table.
Cancellation Services We Provide
- Full Refund Requests — For refundable fares and eligible cancellations
- 24-Hour Rule Cancellations — Free cancellation on most tickets booked 7+ days before departure, within 24 hours of purchase (per U.S. DOT rules)
- Travel Credit / eCredit Processing — Convert non-refundable tickets to future travel credit where allowed
- Partial Cancellations — Cancel one leg of a multi-segment itinerary
- Airline-Initiated Cancellations — Claim refunds for flights the airline cancels or significantly changes
- Schedule Change Refunds — Eligible refunds when the airline alters your itinerary beyond defined thresholds
- Insurance Claims Support — Guidance on filing a travel-insurance claim (if you purchased coverage)
Understanding Cancellation Rules
Every ticket has a fare class with its own cancellation rules. Common categories include:
- Refundable Fares — Full refund to original payment method, minus any cancellation fee
- Non-Refundable Fares — Typically issued as a travel credit valid 12 months, after deducting a cancellation fee
- Basic Economy — Often non-refundable and non-changeable except within the 24-hour DOT window
- Award Tickets — Rules vary by airline loyalty program; often re-deposited for a small fee or free for elite members
The U.S. DOT 24-Hour Rule
Under U.S. Department of Transportation regulations, most airlines must allow a full refund (or free cancellation) if you cancel within 24 hours of purchase, provided the ticket was booked at least 7 days before the flight's scheduled departure. Our advisors can confirm your eligibility and process the refund while you're on the phone.
How Cancellations Work with Purple Tours
- Call (888) 813-0226 with your booking reference.
- We pull up the fare rules and explain exactly what's refundable, what becomes a credit, and any fees that apply.
- We process the cancellation with the airline on your behalf.
- Refunds typically post within 7–20 business days; travel credits are issued almost immediately.
Cancellation Cost Components
Any cancellation total may include: the airline's cancellation fee, taxes and fees that may or may not be refundable, and our agency service fee for processing. Your advisor will break it all down up front so you can decide before we make any changes.